FREQUENTLY ASKED QUESTIONS

Quick answers. Clear next steps.

Browse common questions about using Property Nepal Solutions on the website and Android app.

QUESTION GROUP

Accounts and access

Do I need an account to search properties?

No. Public properties can be browsed without an account. Sign in to save favorites and searches, submit offers or applications, and use private owner tools.

What is the difference between a customer and agent account?

Customer accounts support buyer, seller, owner, and renter activities. Agent accounts are separately approved and include listing, inquiry, rental, public-profile, and publishing tools.

How can I reset my password?

Use Forgot password on the appropriate customer, agent, or administrator sign-in page and follow the secure email instructions.

QUESTION GROUP

Properties and transactions

How do I list a property?

Owners add a home privately in My Home and then choose List for Sale or List for Rent. Approved agents create listings from the Agent portal.

Why does a listing require ownership documents?

When administrator review is enabled, Lalpurja and owner citizenship documents support ownership verification. These protected files are not shown in public search.

What happens after I submit an offer or rental application?

The responsible owner or agent receives it in their secure dashboard. Status changes, documents, agreements, signatures, and related activity remain organized in the appropriate workflow.

Can I manage a rented property after the application is complete?

Yes. Rental Management supports rent, receipts, maintenance, documents, inspections, messages, lease information, and owner or tenant services.

QUESTION GROUP

Privacy, verification, and integrations

Is a My Home record public?

No. My Home records are owner-scoped and private. A separate public draft is created only when the owner explicitly starts a sale or rental listing.

Can Property Nepal Solutions publish to Facebook or YouTube?

Only after an authenticated owner or agent connects an eligible account and chooses the configured publishing option. Provider permissions can be disconnected from Account settings.

How do I request account deletion?

Use the account-deletion controls available in your account or Android app, or follow the instructions on the Account Deletion page.

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