Property Nepal Solutions legal
Privacy Policy
How Property Nepal Solutions collects, uses, stores, shares, and protects personal information.
1. Scope
This Privacy Policy explains how Property Nepal Solution Private Limited ("Property Nepal Solutions", "we", "us", or "our") collects, uses, stores, shares, and protects information when you use the Property Nepal Solutions website, mobile application, APIs, integrations, and related services.
2. Information We Collect
- Account information such as name, email address, phone number, username, profile photo, and account role
- Property listing data including address, location, price, land area, building details, amenities, descriptions, photographs, videos, maps, and availability
- Identity and verification information such as citizenship or other identification documents, Lalpurja, tax records, company records, agency authorizations, and verification status
- Private My Home information, including property details and documents that are not publicly listed
- Communications, inquiries, support requests, messages, reports, reviews, and feedback
- Payment and transaction metadata where premium services are purchased
- Device, browser, IP address, app version, log, security, and usage information
- Location information when a feature requires or you permit location access
- OAuth and integration data used to connect supported third-party services
- AI input, extracted fields, generated output, and related processing data where AI features are used
3. Information You Provide About Other People
You must have appropriate authority before providing another person's personal information, property records, identification documents, contact details, photographs, or other personal data to Property Nepal Solutions.
4. How We Use Information
- Create and maintain user accounts
- Publish and manage property listings
- Verify owners, agents, agencies, properties, phone numbers, email addresses, and documents
- Operate My Home and private property features
- Provide search, comparison, valuation, map, recommendation, and AI functionality
- Process inquiries, messages, notifications, support, and reports
- Process premium-service purchases and maintain transaction records
- Prevent fraud, abuse, unauthorized access, and security incidents
- Moderate listings, reviews, media, and user activity
- Publish listings to third-party services when authorized by the user
- Synchronize data with approved integration partners
- Comply with legal obligations and lawful requests
- Improve performance, reliability, accessibility, and user experience
5. Public Listing Information
Information that you intentionally publish in a property listing may be visible to other users and the public. This may include property details, listing media, approximate or exact location where configured, asking price, agent or agency details, and selected contact information.
Do not place sensitive personal information in public descriptions, photographs, videos, or documents.
6. Sensitive Property and Identity Documents
Property Nepal Solutions may receive Lalpurja, citizenship documents, identification, tax records, building approvals, ownership documents, agency authorization, and similar records for verification or service delivery. These records are treated differently from public listing content and should be access-controlled.
Property Nepal Solutions may redact, mask, encrypt, restrict, or otherwise protect sensitive document information where technically and operationally appropriate.
7. My Home Privacy
Properties saved in My Home are private by default and are intended to be visible only to the owner or authorized account users unless the user expressly chooses to publish or share them. My Home data may be processed to provide valuation, comparison, analytics, document management, or future listing functionality.
8. Location Data
Property Nepal Solutions may process location information supplied in a listing, entered manually, selected on a map, derived from device permissions, or provided by third-party mapping services. Users may be able to control device-level location permissions through operating-system settings.
9. Photographs, Videos, and Media
Uploaded media may contain visual details about a property and, unintentionally, information about people, vehicles, addresses, documents, or personal possessions. Users should review media before uploading and avoid exposing information they do not intend to publish.
10. AI Processing
When you use AI-powered features, Property Nepal Solutions may process the information you submit, including text, property data, images, or documents, to generate descriptions, extract fields, compare properties, estimate values, answer questions, or provide recommendations. AI output may be retained where needed for the requested feature, security, quality, audit, or product improvement consistent with applicable law and our disclosed practices.
11. Third-Party AI Providers
Some AI functionality may use external service providers. Where third-party processing is used, data should be limited to what is reasonably necessary for the feature. Highly sensitive documents should not be sent to an external AI provider unless the feature requires it and appropriate controls are in place.
12. Facebook, YouTube, and Other OAuth Connections
If you connect an external account such as Facebook or YouTube, Property Nepal Solutions may receive account identifiers, access tokens, refresh tokens, page or channel identifiers, granted permissions, and publishing status needed to provide the integration. Tokens are used only for authorized integration functions and should be stored securely.
For a Google and YouTube connection, Property Nepal Solutions accesses the selected YouTube channel identity and the authorization needed to upload a property-listing video that you explicitly review and confirm. OAuth tokens are encrypted at rest and are not sold or shared with unrelated third parties. Disconnecting YouTube revokes the connection and removes the stored access and refresh tokens from the active connection record.
Property Nepal Solutions does not receive your external-service password through standard OAuth authorization.
13. Partner Integrations
Approved partners may provide listings, agency information, images, or synchronization metadata through APIs or data feeds. Property Nepal Solutions may also send data back to a partner where the integration and user authorization allow it. Partner-specific processing may be subject to additional notices or agreements.
14. Payments
Payment providers may process card, bank, wallet, or other payment information. Property Nepal Solutions may receive transaction identifiers, payment status, amount, currency, billing reference, and related records without receiving full payment-card credentials, depending on the provider.
16. Analytics and Logs
We may collect technical logs and analytics such as IP address, device type, browser type, operating system, referring page, pages viewed, feature usage, error information, login history, and security events to operate, secure, troubleshoot, and improve the Platform.
18. We Do Not Sell Personal Data as a Data Brokerage Product
Property Nepal Solutions is not intended to operate as a business that sells users' personal information to unrelated advertisers or data brokers. If our business model changes in a way that materially affects this statement, this Privacy Policy should be updated before such processing begins.
19. Data Storage
Data may be stored in cloud infrastructure, databases, object storage, backups, logs, and other systems used to operate Property Nepal Solutions. Storage locations and vendors may change as the service evolves. Property Nepal Solutions should maintain appropriate agreements and controls for providers handling personal information.
20. Data Retention
We retain information for as long as reasonably necessary for the purpose for which it was collected, to operate accounts and listings, prevent fraud, resolve disputes, maintain records, comply with legal obligations, and enforce agreements. Different categories of information may have different retention periods.
When information is no longer required, it may be deleted, anonymized, or retained in restricted backups until normal backup-expiration cycles complete.
21. Account Deletion
Users may request account deletion through available application controls or by contacting support. Before deletion, Property Nepal Solutions may need to verify identity and may retain information that must be kept for legal, security, fraud-prevention, dispute, payment, or recordkeeping purposes.
Deleting an account may not immediately remove information already shared with third-party platforms, partners, recipients, or public search caches outside Property Nepal Solutions' control.
22. Access and Correction
Users may review and update many account and listing details directly in the Platform. Users may contact Property Nepal Solutions regarding access, correction, deletion, or other privacy requests that are available under applicable law.
23. Security
Property Nepal Solutions may use authentication, authorization, encryption, access controls, logging, secret management, network protections, backups, monitoring, and other technical and organizational safeguards appropriate to the risk. No system can guarantee absolute security.
24. Children and Minors
Property Nepal Solutions is intended for users legally capable of using real-estate services and entering into applicable agreements. The Platform is not designed as a general service for young children. If information about a minor is submitted where legally required for a property matter, users must have appropriate legal authority.
25. International Processing
Some technology or cloud providers may process information outside Nepal. Where cross-border processing occurs, Property Nepal Solutions should use appropriate contractual, technical, and organizational safeguards consistent with applicable legal requirements.
26. Data Breaches and Security Incidents
If a security incident affects personal information, Property Nepal Solutions may investigate, contain, remediate, preserve evidence, notify affected parties or authorities where legally required, and take reasonable steps to reduce further risk.
27. Third-Party Links and Services
Property Nepal Solutions may link to or integrate with external websites and services. Their privacy practices are governed by their own policies, and Property Nepal Solutions does not control how they process information after a user leaves or connects outside the Platform.
28. Changes to This Policy
Property Nepal Solutions may update this Privacy Policy to reflect changes in law, technology, integrations, security, features, or business practices. Material changes may be communicated through the Platform, email, notification, or another reasonable method.
29. Contact
Privacy questions or requests may be directed to:
Property Nepal Solution Private Limited
Website: https://propertynepalsolutions.com
Privacy Email: admin@propertynepalsolutions.com